For what is classified as an emergency, please refer to the RTA FACT SHEET.
STEP ONE: If you have no Power, Water or Gas, there may have been a local outage. Some helpful numbers to check for local outages include:
Origin Energy: 13 19 62
Energex: 13 62 62
Urban utilities: 13 23 64
AGL: 131 245
If you organise an emergency repair because of an outage in the area you may be not be reimbursed.
STEP TWO: Contact the relevant approved emergency contacts for your office:
Office contact (office hours): (07) 3426 0000
For plumbing issues: Duckies Plumbing 0407 113 922
For electrical issues: DC Electrical 1300 707 694
For Lockout and Lock Issues: Locksmiths2U - 0404 037 349
For Emergency ONLY Glass: O'Brien Glass - 131 616
Power Integration – 1300 797 468
RTL Plumbing 1300 000 785
Manlec Electrical – 0418 804 240
Abstract Plumbing – 0458 985 599
Lock Change Locksmiths – 0458 822 300
Office contact (office hours): 07 3379 4311
Electrical: DT Electrical - 0401 937 880
Plumbing: GRK Plumbing - 0410 328 559
Lockout and Lock Issues: Locksmiths2U - 0404 037 349
Emergency ONLY Glass: True Blue Glass 07 3209 8774
Place New Farm
Office contact (office hours): (07) 3107 6819
Electrical Repairs: Power Integration - 1300 797 468
Plumbing Repairs: Abstract Plumbing – 0458 985 599
Locksmith: H. A. Reed Locksmiths – 1300 427 333
Office: (07) 3354 8000
Plumbing & electrical: McGrath and Frisby Plumbing and Electrical - 0415 971 555
Locksmith: Ideal Locksmith 0419 551 022
Glass: True Blue Glass 3209 8774
NOTE: If a repair request is caused by tenant neglect, for example, power failure due to one of your faulty appliances, a foreign object blocking toilets or garbage disposal units etc, it will be your responsibility for the payment of that account or you will not be reimbursed from the owner.
Leaking taps/water issues - Turn the water off at the main located in a box, usually at the end of your driveway near the street. There is a tap, turn this off.
Power Issues - Check the meter box and reset the switch that has tripped, individually unplug your appliance and keep trying to reset the tripped switch.
Electric hot water - If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check the power switched on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, efficiency of the tank is less than in summer and the water will cool quicker.
Please follow the above procedures before requesting maintenance.